“At the time our former DTA closed, Nancy Younger was the Phoenix Director, and she made the decision to open Developmental Enrichment Centers (DEC). This allowed the clients who had become so close to each other to remain together. It also allowed the staff to continue to provide services to these same clients. A consistent environment is important to many like my daughter, Erica. At DEC, I have seen virtually no turn over in staffing as I have at other agencies.
Nancy and her staff make you feel like you are part of a family with their compassion and understanding. Who can better understand the special needs of these clients than someone who has walked this path? Nancy has instilled in her staff that the needs of the client come first. Nancy and the staff of DEC go above and beyond just the Day Program. Recently when Erica was in the hospital, the entire program staff came to see her. Of all the agencies we have been involved with, this was the first time any staff did that. To me, that just proves how much they care for the people to whom they provide services.
At one point, there was a problem scheduling Erica’s music therapy at home and DEC was willing to coordinate her therapy schedule with the DTA. DEC was willing to give up an hour of DTA services so that Erica’s therapy could be provided at the DTA program. This also shows how the client’s needs are considered top priority.
Over the past few years since Nancy has gotten such good staff and has eliminated turn over, Erica is happy to go to “school” as we call it. She looks forward to each day. She waits patiently each morning for the doorbell to ring – “They are here, tome to go!” DEC gave my daughter some independence from mom. Thank you Nancy and staff, we do appreciate all that you do.”